Terms of Use — sexinstitute.com

Last updated: January 28, 2026

  1. Who we are and what these Terms cover
    sexinstitute.com is an informational website for the Sex Institute, which offers education, coaching, and coordination support for sexual wellness. These Terms govern your use of this website and any related online features we control. By using the site you agree to these Terms.
  2. Not medical advice
    Content on this site is for general information only. It does not replace professional medical advice, diagnosis, or treatment. In an emergency call 911.
  3. Licensure and jurisdiction
    Sex Institute does not provide medical care or therapy. If we help you coordinate with licensed clinicians, their licensure and jurisdictional rules govern any care they provide. Any mention of clinical services is subject to those clinicians’ evaluation and professional standards.
  4. No provider–patient relationship via the website
    Reading content, using tools, sending a message, or booking online does not create a provider–patient relationship with the Sex Institute. A clinical relationship, if any, forms only with a licensed clinician after they complete their intake, obtain informed consent, and accept you for care.
  5. Telehealth and prescriptions
    Sex Institute does not prescribe medication or deliver telehealth services. If a licensed clinician provides those services to you, they will obtain required consents and follow the applicable standard of care and prescribing rules.
  6. Advertising claims
    All marketing claims are intended to be truthful and not misleading. We do not guarantee outcomes. Testimonials reflect individual experiences and are not a promise of results.
  7. Medical control and supervision
    Any medical services provided by third-party clinicians are performed only by properly licensed professionals with required supervision under their own corporate and professional structures. Sex Institute itself is not a medical group.
  8. Fictitious Name Permit
    Sex Institute is an educational service and does not operate as a medical practice. If you receive care from a licensed clinician, their practice entities comply with any fictitious name permit or similar requirements that may apply in their jurisdiction.
  9. Required patient notices on the website
    We display legally required notices, including:
    • Education disclosure on our website with clinicians’ names, license types, highest degrees earned, and other relevant information about our healthcare providers.
    • The Notice to Consumers about Medical Board oversight and how to check licenses and file complaints.
    • The Open Payments notice, with a link to the federal database, posted conspicuously on this website.
  10. Generative AI disclosures
    If we use generative AI to communicate patient clinical information we will provide the notice required by California law and we will give you a clear path to reach a human. A licensed provider reviews or supervises clinical communications.
  11. No kickbacks, fee-splitting, or improper referrals
    We do not pay or accept compensation for patient referrals from other healthcare providers or other organizations. We follow California restrictions on referrals where a financial interest exists. We provide any required ownership or financial interest disclosures.
  12. Content accuracy and changes
    We work to keep information current. Medicine evolves and individual situations differ. Services, eligibility, risks, benefits, and alternatives are determined during your clinical evaluation. We may change site content or these Terms at any time. The “Last updated” date shows the effective date of changes.
  13. Submitting Information on This Site
    What we collect.

    Our public website forms collect only the following information so we can schedule a consultation and respond to your request:

    • Name
    • Phone number
    • Email address
    • Preferred clinic location in California
    How we use it.

    We use this information to contact you about scheduling, to respond to your inquiry, and to operate our clinics and website. See our Privacy Policy and Notice at Collection for more detail.

    What not to submit.

    Please do not include medical details, insurance numbers, Social Security numbers, photos, or other sensitive information in general website forms or chat. If you are an existing patient, use the patient portal or call our office for clinical questions.

    Security.

    We use commercially reasonable safeguards designed to protect the information you submit online. No method of transmission or storage is perfectly secure, and we cannot promise absolute security.

    Email and text.

    If you choose to communicate with us by regular email or SMS, there are security and privacy risks. We can offer more secure options. If you still prefer email or SMS after being advised of the risks, we will honor your preference. You can opt out of marketing messages at any time.

    How we classify your information.

    Information you submit through our public forms is treated as personal information under California law and handled under our Privacy Policy and Notice at Collection. If you later become a patient or provide clinical details, we will handle that information as medical information under California’s Confidentiality of Medical Information Act and, if applicable, as Protected Health Information under HIPAA.

    Your responsibilities. You agree that the contact details you provide are accurate and that you have the right to share them.

    Indemnity — limited. To the extent allowed by California law, you agree to indemnify us for claims arising from your violation of these Terms or misuse of the site. This indemnity does not apply to our negligence, willful misconduct, or any violation of law.

  14. Privacy, CPRA, and Notice at Collection
    When you submit information on this site you consent to our use of that information as described in our Privacy Policy and our Notice at Collection. California law requires a Notice at Collection that explains what personal information we collect, why we collect it, and whether we sell or share it. We provide links to both documents wherever we collect information online.
  15. Communications and messaging
    If you give us your phone number or email address you agree that we may contact you about scheduling, care coordination, promotional offers, or services. You can opt out of marketing emails at any time. Messaging channels and forms are not monitored around the clock. Do not use them for emergencies.
  16. Intellectual property
    All content on this site including text, graphics, logos, icons, images, audio, video, and software is owned by us or our licensors. You may not copy, distribute, display, modify, or create derivative works without our written permission.
  17. Prohibited uses
    You agree that you will not misrepresent your identity or health status. You will not attempt to obtain prescriptions or medical devices unlawfully. You will not interfere with site operation or security. You will not use the site to harass, abuse, or harm others.
  18. Off-label uses and device disclosures
    Some therapies may be prescribed or recommended for off-label use when medically appropriate and with informed consent. We do not represent that any device, biologic, or drug is safe or effective for a use that lacks required regulatory clearance or approval. Your clinician will explain risks, benefits, alternatives, and available evidence during consent.
  19. Financial terms and insurance
    Prices and promotions on the site, if listed, can change. Any financing or membership program will be explained in writing before you enroll. Insurance coverage is not guaranteed by this website. You are responsible for charges that your insurer does not cover unless we agree otherwise in writing.
  20. CURES and controlled substances
    If your treatment plan involves controlled substances our clinicians comply with California’s Controlled Substance Utilization Review and Evaluation System requirements. This includes use of the prescription drug monitoring program and reporting where required.
  21. Minors
    This site is directed to adults. If you are under 18 you must involve a parent or legal guardian for any request related to care unless California law allows you to consent for your own care for a specific service.
  22. Third-party links and tools
    External links are offered for convenience. We are not responsible for third-party websites, apps, widgets, or their privacy practices. Your use of third-party services is at your own risk and is subject to those parties’ terms and policies.
  23. Disclaimers
    The website and its content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law we disclaim warranties of accuracy, completeness, merchantability, fitness for a particular purpose, and non-infringement. Clinical outcomes are not guaranteed.
  24. Limitation of liability
    To the extent allowed by California law we are not liable for indirect, incidental, special, consequential, or punitive damages that arise from or relate to your use of the site. Nothing in these Terms limits liability that cannot be limited by law.
  25. Dispute resolution and governing law
    California law governs these Terms. You and we agree to resolve disputes in courts located in the State of California unless a separate signed agreement says otherwise. You may bring an eligible matter in small-claims court. Nothing in this section prevents you from seeking public injunctive relief where the law allows it.
  26. Contact us
    Mailing address:
    123 Wellness Way
    Anytown, USA
  27. Accessibility (ADA, Unruh, and Section 504 or 1557 if applicable)

    We are committed to providing patients and visitors with full and equal access to our services online and in our clinics. We do not discriminate on the basis of disability. We provide effective communication and reasonable modifications as required by law. This commitment applies to sexinstitute.com, patient portals, telehealth, scheduling, and all communication channels.

    Auxiliary aids and services. Upon request we provide auxiliary aids and services at no charge. Examples include qualified American Sign Language interpreters, video remote interpreting, real-time captioning, large-print or accessible digital formats, and other aids that are appropriate to the situation. We do not require you to bring your own interpreter and we do not impose surcharges for required aids.

    Telephone and relay access. Our staff will take calls through Telecommunications Relay Service. You can reach us through 711 for California Relay Service. Our phone systems are configured for effective real-time communication.

    Telehealth accessibility. We provide telehealth to patients with disabilities on an equal basis. We take steps such as furnishing interpreters, enabling captions, and using platforms that support accessibility features.

    Website and mobile accessibility. We are working toward Web Content Accessibility Guidelines 2.2 Level AA conformance for public web content and apps. If our clinics receive federal financial assistance from the U.S. Department of Health and Human Services we will bring patient-facing web and mobile content into conformance with WCAG 2.1 Level AA by the compliance dates in the Section 504 rule while continuing to meet effective communication duties.

    Privacy notices. Our privacy notices are written in plain language and are reasonably accessible online. We will provide an alternative format on request.

    Service animals. We welcome service animals as defined by the ADA and applicable California law in all areas open to the public. We may ask only the two permissible questions and we may request removal only if the animal is out of control or not housebroken. We do not charge fees related to service animals.

    Request an accommodation. Email hello@sexinstitute.com, call +1 (555) 555-0100 or dial 711 for relay, or write to Clinic Accessibility Coordinator, 123 Wellness Way, Anytown, USA. Please describe the aid or service you need and the program or content you want to access. We will respond promptly and we will protect your privacy.

    Grievances. If you believe you were denied equal access contact us using the information above. You may also contact the California Civil Rights Department or the U.S. Department of Justice. If we are an HHS-funded provider you may also contact the HHS Office for Civil Rights.